Aesthetic Manipulation Brignull's "Trick Questions" False Hierarchy Interface Interference Obstruction
Culprit
www.yahoo.com
Found
3 years ago
Yahoo uses confusing options when trying to unsubscribe from their newsletter. The design encourages users to click “no, cancel” because they want to cancel their subscription, but to actually cancel, the user must select one of the small, light grey text options below the big blue button.
